Supercharge your customer service! Turn calls and messages into bookings, sales and profit.
OrcaFlow is a hands-on services partner that deploys conversational AI across your phone, email, WhatsApp and social channels to answer enquiries, book appointments and take payments – 24/7. We map your business processes, integrate with your existing systems, and build bespoke automations that cut admin, reduce no-shows and accelerate cash flow. Start with a free discovery session to identify quick wins, then scale with ongoing optimisation and support. So you deliver faster, consistent multi-channel service at lower cost and grow profitably.
1. Recognising the Challenge
Missed calls, slow replies, and after-hours enquiries are leaking revenue. Customers message on WhatsApp, call the landline, send emails, or ping Facebook and your team juggles it all while battling manual admin, double-booking risks, and delayed payments. The result is inconsistent service, avoidable costs, and lost bookings when you’re busiest or closed. If this sounds familiar, you’re not alone and it’s fixable. Small changes to how enquiries are managed, and bookings are secured can quickly improve customer experience and protect your margins.
2. Understanding Your Business
We start with a free discovery session on-site or virtual to understand your goals, peak times, current tools, and the journeys customers actually take. Together we map where time is lost and what “good” looks like, then co-design a practical plan that uses as much of your existing stack as possible, no rip-and-replace. You’ll get a clear scope, timeline, and costs, plus quick-win opportunities. This ensures the solution fits your business, your budget, and the way your team works.
3. Delivering the Solution
We implement conversational, AI-powered workflows that meet customers on their preferred channels, WhatsApp, mobile/landline, email, Facebook, or your website. Enquiries are answered instantly, bookings and payments are captured 24/7, reminders reduce no-shows, and data flows into your calendar, CRM, and POS to cut errors and admin. We fully test, train your team, and go live smoothly then monitor, refine, and support. The payoff: lower costs, fewer bottlenecks, happier customers, and a team freed to focus on service, growth, and profitability.
Proven Customer Solutions
