Privacy Policy

Privacy Policy (OrcaFlow)

Effective Date: 28.09.2025

OrcaFlow (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data when you interact with us through our website, communication channels, or services.

1. Information We Collect

We may collect and process the following types of data:

  • Contact Information: such as your name, phone number, and email address when you use our WhatsApp, HubSpot chat, or web forms.

  • Business Details: information you provide when enquiring about our services.

  • Marketing Preferences: records of your communication and opt-in/opt-out choices.

  • Technical Data: IP address, browser type, and usage data from our website.

2. How We Use Your Information

We use your data to:

  • Respond to your enquiries and provide services you request.

  • Manage and improve our website and communication tools.

  • Send you updates, offers, and marketing material (where you have consented).

  • Maintain internal records and comply with legal obligations.

3. Marketing & Opting Out

  • You may receive marketing communications if you have opted in or previously enquired about our services.

  • You can opt out at any time by:

    • Clicking the “unsubscribe” link in our emails, or

    • Emailing us directly at info@orcaflow.ai.

4. Sharing Your Information

We only share your data with trusted third-party service providers that help us operate (e.g., Meta for WhatsApp, HubSpot for CRM). We do not sell your information to third parties.

5. Data Storage & Security

Your personal data is stored securely and only for as long as necessary to fulfil the purposes above. We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent to marketing.

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

7. Contact Us

If you have questions about this policy or how we handle your data, please contact us at: info@orcaflow.ai