The Orca Way
OrcaFlow is your hands-on services partner. We combine on-site expertise with proven delivery to install conversational AI across phone, email, WhatsApp and social. Then you see impact the day you go live.
1) Initial Consultation
We meet you on-site or virtually to understand your goals, map current journeys, and identify “quick win” automations. Together we set success metrics (e.g. response time, booking rate, no-show reduction), confirm data/privacy requirements and agree a pilot plan with timeline and responsibilities.
2) Solution Design
We design the end-to-end architecture around your existing stack, conversation flows, knowledge base, booking and payments, and human-handoff rules. You’ll see a clickable demo/prototype, acceptance criteria, and a clear implementation schedule with any potential risks, rollback and test plans.
3) Implementation & Integration
We build and integrate the workflows, connect channels (landline voice-AI, webchat, WhatsApp, email, social, etc), and configure policies (reminders, deposits, no-show fees). Rigorous Quality Assurance (QA), and User Acceptance Testing (UAT), security and fail-safe routing are standard. Your team receives playbooks and role-based training, so adoption is smooth.
4) Launch, Optimisation & Support
After go-live, OrcaFlow runs full lifecycle management so performance keeps improving without disrupting your customers. We launch in a controlled “shadow mode,” then provide proactive monitoring (synthetic checks, intent and queue analytics) to catch issues early and remediate fast. Updates are handled through scheduled windows with canary rollouts and regression testing, and we continually optimise prompts, routing and policies to lift conversion and reduce no-shows. You can opt for a secure dashboard that surfaces business outcomes – AI-handled calls/messages, bookings made, after-hours capture, first-response times, no-show reduction, payment link conversion and a live ROI tracker showing time saved, cost avoided and revenue protected. Delivered as a fully managed or co-managed service with clear SLAs and escalation paths.
Why OrcaFlow?
No rip-and-replace: we build around the systems you already use
Real people stay in the loop: smart escalation to our team when needed
On-site help available: real people, not just a portal
Fast proof: free discovery and an optional 14-day pilot to prove value
The Blueprint for Workflow Automation
Have an AI automation idea but not sure where to start?
We help you turn it into measurable results, fast! Our consultants map your processes, identify high-ROI use cases, and design a time-boxed pilot with clear KPIs. We can draft or review a vendor-neutral RFP, evaluate suppliers, and plan integration with your existing tools. You get pragmatic governance, change management, and a roadmap to scale, without the guesswork.
What you get
- Discovery & prioritisation: value mapping, risk/benefit analysis, KPI and ROI model.
- Pilot design & delivery: success criteria, data/IT requirements, compliance, and a 4–6 week proof that de-risks the rollout.
- RFP support: vendor-neutral requirements, scoring matrix, and commercial guardrails.
- Integration & scale plan: architecture, security, MDM/SSO, support model, and PMO to move from pilot to production.